shopping guide…

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, $30will be charged for shipping.
  • Delivery Time : 7 - 14 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

REFUNDS


All sales are final at time of checkout. Gemma alus design does not offer refunds or exchanges for change of mind. A exchange or refund will only be issued where an item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange. Earrings can not be exchanged or returned for hygiene purposes. All pieces are quality checked prior to dispatch. For all faulty returns, Gemma alus design will assess the fault and reserves the right to repair or replace the pieces. If the item is no longer in stock, an exchange for another item of equal value or full refund will be issued provided that all pieces or components of the original item are available for inspection.


A return for any faults will only be considered if you notify Gemma alus design Standard of any fault within 14 days of receipt and a return request has been officially lodged. The item must be sent immediately after the return is approved and a  Authorization Number issued. A refund or replacement will no longer be considered for any faulty items received at Gemma alus design’s location after 6 weeks of purchase.


We recommend using Registered EMS with insurance to return items to Gemma alus design and we advise you to take note of your tracking number. Gemma alus design is not responsible or accountable for the loss of items being returned.



HOW TO MAKE A RETURN


gemma.alus@gmail.com to request your Return Authorisation Number (RA) within 5 days of receiving your order.


Include in the email your customer order number, and which item(s) you would like to exchange/refund and the reasons for your return.


Once your refund/exchange has been approved, you will receive an email with your unique RA number and the return address.


Once your return is received, we will notify you by email and process your refund/exchange within 10 business days (please allow an additional 3 days for your refund to appear in your account).
 

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.